Widget Errors

The Okra Widget proactively lets users know if a bank's connection isn't performing well. Below are the three views a user will see depending on the status of the institution they select.

When the status of a bank is DEGRADED, the Okra Widget will warn users that they may experience issues and allow them to continue. Once the status becomes DOWN, the Okra Widget will block users from attempting to log in and suggest they find another bank.

We also send back an error directly from the bank or from the Okra connection.

{
  "type": "error",
  "status": false,
  "code": 1013,
  "method": "Insufficient Funds - Direct Debit",
  "message": "There are insufficient funds in this account to make this debit."
}

Error Code

Method

Message

INVALID_REQUEST
1000

Validation

Validation failed, please confirm credentials and try again.

ERROR CODE
1002

Transactions Fetch Error

Unable to fetch transactions. Please try again.

ERROR CODE
1003

Balance Fetch Error

Unable to fetch balance. Please try again.

ERROR CODE
1004

No Plan

Please visit the plans page to select a plan.

ERROR CODE
1005

Wallet Insufficient Funds

Please visit the wallet page to top-up your wallet.

ERROR CODE
1006

Invalid API credentials

Please visit the API keys page to get your API credentials

ERROR CODE
1007

Plan expired, or Free Calls Exhausted

If you're on Start Up, please upgrade your plan here.
If you're on Volume or PAYG, please top-up your wallet here.

ERROR CODE
1008

Data Extraction

Data fetched was not available on selected Bank - Please Retry.

ERROR CODE
1009

Validation

Validation error, please confirm credentials and try again.

ERROR CODE
1010

Invalid Token

You entered invalid token credentials, please check your token and try again.

ERROR CODE
1011

Invalid Security Question

You entered an invalid secret question answer, please try again.

ERROR CODE
1012

Processed Killed

Your session was terminated due to inactivity, please retry.

ERROR CODE
1013

Insufficient Funds - Direct Debit

There are insufficient funds in this account to make this debit.

ERROR CODE
1026

SLA Error

You are yet to sign your SLA, please reach out to the Sales team for help.


What's Next

Now that you've connected integrated the Okra Widget You can now learn about the Okra API and how to view and use the data you have been given access to.

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