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The Okra Widget proactively lets users know if a bank's connection isn't performing well. Below are the three views a user will see depending on the status of the institution they select.

When the status of a bank is DEGRADED, the Okra Widget will warn users that they may experience issues and allow them to continue. Once the status becomes DOWN, the Okra Widget will block users from attempting to log in and suggest they find another bank.

We also send back an error directly from the bank or from the Okra connection.

{
  "type": "error",
  "status": false,
  "code": 1013,
  "method": "Insufficient Funds - Direct Debit",
  "message": "There are insufficient funds in this account to make this debit."
}
Error CodeMethodMessage
INVALID_REQUEST
1000
ValidationValidation failed, please confirm credentials and try again.
ERROR CODE
1002
Transactions Fetch ErrorUnable to fetch transactions. Please try again.
ERROR CODE
1003
Balance Fetch ErrorUnable to fetch balance. Please try again.
ERROR CODE
1004
No PlanPlease visit the plans page to select a plan.
ERROR CODE
1005
Wallet Insufficient FundsPlease visit the wallet page to top-up your wallet.
ERROR CODE
1006
Invalid API credentialsPlease visit the API keys page to get your API credentials
ERROR CODE
1007
Plan expired, or Free Calls ExhaustedIf you're on Start Up, please upgrade your plan here.
If you're on Volume or PAYG, please top-up your wallet here.
ERROR CODE
1008
Data ExtractionData fetched was not available on selected Bank - Please Retry.
ERROR CODE
1009
ValidationValidation error, please confirm credentials and try again.
ERROR CODE
1010
Invalid TokenYou entered invalid token credentials, please check your token and try again.
ERROR CODE
1011
Invalid Security QuestionYou entered an invalid secret question answer, please try again.
ERROR CODE
1012
Processed KilledYour session was terminated due to inactivity, please retry.
ERROR CODE
1013
Insufficient Funds - Direct DebitThere are insufficient funds in this account to make this debit.
ERROR CODE
1026
SLA ErrorYou are yet to sign your SLA, please reach out to the Sales team for help.