An error occurred because our server could not profile the user

Common Causes

  • The user provided an Incorrect PIN, OTP, Card Number
  • The internet banking or mobile banking details provided by the user is not accepted by the bank

Troubleshooting steps

  • The user should check the internet banking details provided
  • The user needs to provide a valid transaction pin, correct OTP or card number
  • Contact developer support, if the issue persists
      type: 'error',
      error: true,
      status: false,
      code: 1028,
      method: 'Profile Error - Payment',
      message:'error message'

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