The error occurred because the bank cannot fetch users' balances.

Common Cause

  • The bank is unable to fetch or retrieve a users balance

Troubleshooting steps

  • The user should try re-connect to the bank.
  • Prompt the user to check their internet connection
balance: {
      type: 'error',
      error: true,
      status: false,
      code: 1003,
      method: 'Product Fetch Error',
      message: msg || 'Unable to fetch balance. Please try again.'

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